Thanks to the custom quoting and feedback application, CBC now enjoys a standardized and efficient approach to interacting with customers, regardless of the manager in charge of a particular job. This uniformity facilitates seamless job coverage during holidays, as well as easy access to all agreements and feedback within the tool. The negotiation process becomes more transparent and well-documented, ensuring nothing is lost in translation.
With CBC experiencing rapid growth and recruiting new team members, the application proves invaluable in quickly familiarizing them with the refined quoting process. Its intuitive interface significantly reduces training time and the required skill level for new hires.
The developed system yields substantial time savings, shaving off several hours per quote, which quickly recoups the initial development investment. As a result, CBC can now handle more business with the same workforce, further enhancing their market position and profitability.